links for 2008-09-11 (The Net-Savvy Executive)

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links for 2008-09-11

What?!? You mean there’s more to customer service than social tools?

The job is *not* over when you're able to interact with customers online. How are your traditional customer service touchpoints? Successful online engagement can highlight flaws elsewhere.

(tags: socialmedia customerservice)

Posted by Nathan Gilliatt on September 11, 2008 10:00 PM | Permalink

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Nathan Gilliatt
Principal
Social Target LLC

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