I'm preparing some questions for next week's panel discussion on listening to social media, when up pops a Kent State/BurrellesLuce survey that finds 72% of PR professionals have no formal system for monitoring blogs (via Ed Lee). Even after the mainstream media coverage of blogs and online influence? Looks like we need to get more people on the learning curve.
Students of PR are learning about social media in class, but the old dogs seem to be taking a wait-and-see attitude. Maybe they assume that it's safe to ignore bloggers, but what's really happening is that the 72% who aren't monitoring blogs aren't aware of what's being said about them and their clients. In effect, they're betting that nothing important will happen there.
The marketing/blogging crowd knows the stories and has even grown tired of the usual examples, but too many practitioners haven't learned them. You can't influence what you don't know about, but it can grow into something you can't ignore. Interesting stories in social media have a way of generating traditional media crises, and PR in the 21st century has to learn the modern ways.
Kent State professors Bill Sledzik and Jeanette Drake will present their study on how PR agencies track and use blogs at the International Public Relations Conference next month. I'm looking forward to the answers to their follow-up questions.
Tags: blog monitoring PR SMA
Hi nathan,
Thanks for the TotH - glad you found the study useful. It's a good reality check for those of us who are wondering why social media hasn't taken over the PR community the way be believe it should...
Ed
It's also an indicator of how young this market really is. We talk to each other so much, it's important to be reminded that the mainstream hasn't picked up on it yet.
Hi, Nathan. I appreciate your dropping by my blog. I'm completing the final draft of the paper right now. I shared a few of the highlights with Ed Lee in a comment to the post you've already linked to. I hope this coming weekend to share a more thorough summary of the in-depth interviews.
Can't say I'm surprised that the average Joe isn't yet tuned in to blogging. He may never be. But way too many of the folks who guard the corporate reputation appear to be asleep at their posts. Worrisome, I'd say.
Very true indeed. In Singapore, most of the PR practitioners inhouse shy away from blogging or have a very limited understanding of how it works. I do know some PR consultants who blog and monitor the blogosphere here too, although that is also very scarce. I am probably the only director of Corporate Communications who blog actively and participate in social media!