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A framework for evaluating online community tools, vendors and internal capabilities. Focuses on how well the community performs its major functions (problem solving, content sharing, innovation), with suggested metrics for each dimension.
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Interesting model for evaluating a company's use of social media, using engagement with customers and community as the standard, as opposed to technology adoption.
links for 2009-03-12
By Nathan Gilliatt on March 12, 2009 10:00 PM
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